New Directions UK
contains 0 items  
     SITE SEARCH       
Create Your Own
Raw Materials
Bottles & Accessories
Skincare Products S & P Free
Charity Products
Cosmetic Bags
Organic Skincare
Organic Products
Gift Boxes
Skincare Products
Soap Making
Training dates
New Products
Shopping Order
Shopping Order contains no items.
17/12/2016 - Newsletters
Site Links
Catalogue Request
About Us
Contact Us
Newsletter Subscription
Policies & Ordering Guidelines
Postage and Packaging
Quality Control
Packaging Solutions
New Directions Australia
Policies & Ordering Guidelines


1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

2. We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee despatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

3. International orders will need to be confirmed before the order is processed, payment is charged, and despatch is made. The order will be held until the customer advises the final confirmation.

4. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue and website. We will do our best to notify our customers of discrepancies due to changes in prices.

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.

6. If any item is short delivered and has been charged for, New Directions will be more than happy to cover the cost of freight in sending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

7. We offer same day Pick Ups. Please provide a few hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick Up hours are between 9.00am and 5.00pm


1. All orders must be paid for prior to shipping.

2. We accept Visa, MasterCard, American Express, and Diners Club & Bank Card. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt so that your order can be despatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
3. Cheques are to be made out to New Directions. Cheques must be received at our Fordingbridge Head Office before the order can be despatched.

Please record your order reference # / business name on the back of the cheque.

4. EFTPOS is available at our Fordingbridge warehouse for collections.

Our account details for direct deposit:
Bank name: Lloyds TSB
International Bank Account Number: GB86LOYD30848729282668
Branch Identifier Code: LOYDGB21782
Sort Code: 30-84-87 Account Number: 29282668


1. All prices are quoted in UK Pounds Sterling. Prices quoted in our catalogue & website do not include VAT.

2. VAT is applied to all orders within GB on taxable items including freight. We cannot waive VAT.

3. Orders outside of the EU do not incur VAT, however there may be import duties and taxes applicable to the destination of shipment that NDUK cannot be responsible for. If you have questions about these charges please contact your local customs office. For orders within the EU (Excluding the UK), the VAT is not chargeable if you provide your VAT number at the time of ordering.

4. All prices are quoted ex-works and do not include shipping and transportation costs.

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

2. Orders left on a ?Wait? status or unconfirmed beyond 4 weeks will be automatically deleted from our system.

3. Pick Up orders must be collected within 7 days or they will be returned to warehouse inventory.


1. NDUK has accounts with several major courier companies. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number and UK contact details of your courier in the ??Special Instructions/Comments?? sections with your order.

2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.

3. NDUK does not charge handling or packing fees unless special legal or specification documents are requested.

4. Alternative shipping methods can be arranged at the customers risk. NDUK takes no responsibility for any items lost or damaged or any damage that occurs during alternative shipping methods.

5. All orders must be checked and any discrepancies notified to NDUK immediately upon receipt.

6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.

7. If any item(s) is out of stock to avoid any delay the remaining purchased items will be sent and you will be notified that the balance of the order will be to follow. Where possible an estimated shipping date for the missing item(s) will be given.

For up-to-date carriage charges please see the Postage and Packaging page.


1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.

2. Any problems reported after 7 days which are not the fault of New Directions will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.

3. If an error has been made by New Directions with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

4. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer\'s expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.

5. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.


The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and we strongly recommend lab tests prior to commercial runs. NDUK cannot accept any liability in this regard .


The information contained in this website is obtained from current and reliable sources.

New Directions UK provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

This website summarises our best current knowledge of the health and safety hazard information of the product.

This website is thus, intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel using this product.

Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.

As the ordinary or otherwise use(s) of this product is outside the control of New Directions UK, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

New Directions UK expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by New Directions UK as to the fitness for any use. The liability of New Directions UK is limited to the value of the goods and does not include any consequential loss.

New Directions UK shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

New Directions UK shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.


As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, New Directions UK reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.

Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.

Home | My Account | Cart Content |Checkout  
Copyright © 2018